Find quick answers to your questions below...
Shopping Assistance
What is my shopping cart?
How do I find items in this website?
How does online ordering work?
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Product Warranties
Website Security and Privacy
Privacy Policy
Payment and Billing
I have a question on my credit card charges.
I have extra charges on my online credit card statement
I tried to submit my order several times after the AVS would not match my billing address, can you remove the extra charges that have been billed?
If the AVS voided my order, will my credit/debit card be billed?
My credit card was declined because of an Address Verification System (AVS) mismatch. Will my card still be charged for this declined transaction?
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?