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Guarantees
Product Warranties
 

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Every ActiVHeat product is thoroughly inspected and tested before leaving the factory.

ActiVHeat Garment One (1) Year Limited Warranty.
An ActiVHeat garment, when purchased from Adventive IDEAS LLC, is warranted against defects in materials and/or workmanship under normal use for a period of ONE (1) YEAR from date of purchase by the original purchaser ("Garment Warranty Period"). If a defect arises and a valid claim is received within the Garment Warranty Period, at its option, Adventive IDEAS will either 1) repair the defect, using new or refurbished replacement parts, or 2) replace the garment with a new garment that is at least functionally equivalent to the original garment.

ActiVHeat Sock Liners Ninety (90) Day Limited Warranty.

An ActiVHeat sock liner, when purchased from Adventive IDEAS LLC is warranted against defects in materials and/or workmanship under normal use for a period of NINETY (90) days from date of purchase by the original purchaser ("Sock Liner Warranty Period"). If a defect arises and a valid claim is received within the Sock Liner Warranty Period, at its option, Adventive IDEAS will either 1) repair the defect, using new or refurbished replacement parts, or 2) replace the sock liners with new sock liners that is at least functionally equivalent to the original sock liners.

ActiVHeat Glove Liners Ninety (90) Day Limited Warranty.

An ActiVHeat glove liner, when purchased from Adventive IDEAS LLC is warranted against defects in materials and/or workmanship under normal use for a period of NINETY (90) days from date of purchase by the original purchaser ("Glove Liner Warranty Period"). If a defect arises and a valid claim is received within the Glove Liner Warranty Period, at its option, Adventive IDEAS will either 1) repair the defect, using new or refurbished replacement parts, or 2) replace the glove liners with new glove liners that is at least functionally equivalent to the original glove liners.

ActiVHeat  AA Battery Pack Six (6) month Limited Warranty.

A AA Battery Pack included with an ActiVHeat product purchased from Adventive IDEAS LLC, is warranted against defects in materials and/or workmanship under normal use for a period of SIX (6) months (from date of purchase by the original purchaser ("AA Battery Pack Warranty Period"). If a defect arises and a valid claim is received within the AA Battery Pack Warranty Period, Adventive IDEAS will either 1) repair the defect, using new or refurbished replacement parts, or 2) replace the defective AA Battery Pack with a new or refurbished Battery Pack that is at least functionally equivalent to the original AA Battery Pack. 

 ActiVHeat Rechargeable Battery Pack Ninety (90) Day Limited Warranty.
An ActiVHeat Rechargeable Battery Pack used for an ActiVHeat product, when purchased from  Adventive IDEAS LLC, is warranted against defects in materials and/or workmanship under normal use for a period of NINETY (90) DAYS from date of purchase by the original purchaser ("Rechargeable Battery Warranty Period"). If a defect arises and a valid claim is received within the Rechargeable Battery Warranty Period, Adventive IDEAS will either 1) repair the defect using new or refurbished replacement parts, or 2) replace the defective Rechargeable Battery Pack with a new or refurbished Rechargeable Battery Pack that is at least functionally equivalent to the original Rechargeable Battery Pack.

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ActiVHeat Car Seat Cover Ninety (90) Day Limited Warranty.

Each car seat cover, when purchased from Adventive IDEAS LLC, is warranted against defects in materials and/or workmanship under normal use for a period of NINETY (90) days from date of purchase by the original purchaser ("Car Seat Cover Warranty Period"). If a defect arises and a valid claim is received within the Car Seat Cover Warranty Period, at its option, Adventive IDEAS will either 1) repair the defect, using new or refurbished replacement parts, or 2) replace the car seat cover with new car seat cover that is at least functionally similar to the original car seat cover.

Limits and Exclusions

A replacement product or part, including a user-installable part installed in accordance with instructions provided by Adventive IDEAS, assumes the remaining warranty of the original product or part.  When an item is exchanged, any replacement product or part becomes your property and the replaced product or part becomes Adventive IDEAS' property.

Coverage under these Warranties is limited to the United States of America, including the District of Columbia and the U.S. Territories of Guam, Puerto Rico, and U.S. Virgin Islands.
These Limited Warranties apply only to products that can be identified by the "ActiVHeat” logo affixed to them or their packaging. These Limited Warranties do not apply to any non- ActiVHeat branded products and do not apply to: a) damage caused by failure to follow instructions relating to product's use, washing instructions or the installation of components; b) damage caused by accident, abuse, misuse, fire, floods, earthquake or other external causes; c) damage caused by service performed by anyone who is not authorized by Adventive IDEAS; d) a product or part that has been modified to alter functionality or capability; (e) damage due to normal wear and tear which is affected by how the product is worn, how often it is worn and for socks liners - proper shoe fit; and (f) any purchaser who bought the product from a reseller or distributor not authorized by Adventive IDEAS, including but not limited to purchases from internet auction sites.

The Garment, Sock and Glove Liner Warranties do not apply to a Rechargeable Battery Pack being an item intended to be periodically replaced by the purchaser during the normal life of the product. The AA Battery Pack Warranty does not apply to sock or glove liners.

ADVENTIVE IDEAS SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING OUT OF ANY BREACH OF THESE WARRANTIES. TO THE EXTENT PERMITTED BY APPLICABLE LAW, ADVENTIVE IDEAS DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF ADVENTIVE IDEAS CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY.

Some states disallow the exclusion or limitation of incidental or consequential damages or how long an implied warranty lasts, so the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
Website Security and Privacy
 
Privacy Policy
 
Privacy is an important issue to everyone these days.  Stories of identity theft are still common on the news, reports of credit card theft are rising, and fear for the information that defines our personal identity increases.  Fortuntely, theft of credit card and other personal information from a modern PCI compliant website, like the one you are on now, is almost impossible.  We are fully compliant with the PCI requirements demanded by VISA, MasterCard & Discover, so you have little fear that your information will be compromised.

Possibly the biggest potential risk to you would be the VOLUNTARY distribution of your personal information.  WE WILL NEVER sell or distribute your personal information to anyone, for any reason! The selling of personal information, in some unethical circles, is common and your personal information, along with your buying habits, is quite valuable to some marketers.  We have NEVER understood why any merchant would sell the customer information they gather for small amounts of money.  Customers are extremely valuable to ActiVHeat.com.  Our total aggregate cost of gaining your confidence and making you a satisfied customer is very expensive.  Advertising, web hosting costs, website design and maintenance are FAR MORE EXPENSIVE than any small amount we could obtain for releasing your information. We generate our income when we sell you products, not by trading your information.  WE WILL NEVER sell or distribute your personal information to anyone, for any reason!

We think you are entitled to complete answers to all of your information security concerns.  We have created a special Help page to answer all of these questions.  Please view our Privacy Policy for the details of our information preservation policy.  Most of all, remember that you can trust ActiVHeat.com to stay current of all of the latest security protocols and  to protect your interests and ours.
Website Security
 
General Personal Information Security.  Website security is one of the most important issues for ActiVHeat.com. Like you, we view the protection of ALL of the information on our website as critical. Remember, you are not the only one at risk if there is a security breach in our system. We have an enormous number of hours of development time in our website design and product information. We CANNOT afford for anyone to defeat our security system, alter or remove our information, and steal or damage any of the information on our site.  We employ a number of password and identity identification schemes to allow only authorized employees access to our data.    Our passwords aren't the cute types of word phrases that anyone could guess.  
 
Most of the pages of our website are open pages, available to anyone with a web browser. When you reach the point of entering personal information like your name, address, phone number, email, and credit card number, that is done only through our secure server with full SSL (Secure Socket Layer) protection. You know when you are in our secure server by the presence of the lock icon on your browser screen and by the presence of the https:// precursor in the address bar of the browser.  The screen image of the Internet Explorer browser below shows both of these indicia in the red circled areas.
 
Security Lock in Browser
 
Outside Security Scans.  We also subscribe to an outside service that validates our security processes and provides you with assurance that our site is completely secure.  Our Volusion SSL website security service provides complete 128 bit encryption of all information transmitted during our checkout process, or any time that you are entering sensitive personal information on our website.  The left hand menu column of every page has the "Certified Secure Site" Volusion SSL emblem.  You can click on this emblem at any time for an up-to-the-minute scan of the security of our website.  When you click on this emblem, you get a pop-up box that displays the results of that scan.  Click the Volusion SSL emblem below for a security scan right now.


Credit Card Numbers.  Credit card numbers are even more protected.  The credit card industry has recently initiated a series of security protocols known as the PCI (Payment Card Industry) Data Security Standard.  Compliance with this security protocol  is required by Visa, MasterCard and several other credit card companies.  Among other requirements, the PCI protocols prevent the storage of a customers credit card information beyond the moment necessary for card authorization and approval.   VISA card has gone even further by publishing an additional standard known as the Cardholder Information Security Program (CISP), which not only requires compliance with the PCI industry protocols, but also includes processor site surveys to further ensure the protection of cardholder data.  Few online scuba stores are in compliance with these standards; choosing instead to store your credit card information for years.  This opens the opportunity for compromise and theft of your information.
 
ActiVHeat.com is proud to operate an e-commerce website that is COMPLETELY compliant with the mandated PCI protocols for card security, and the additional Visa CISP requirements.  Even though you enter your credit card number on our website during the checkout process, NO PERSON at ActiVHeat.com ever sees your credit card number!  We have no way to view it and no way to retrieve it.  It can't be stolen from us, because we never have it!  As soon as you hit the "Submit Order" button, your credit card number is IMMEDIATELY transmitted to Authorize.Net, one of the worlds largest credit card gateway services for e-commerce.   When received by Authorize.Net, your card is verified, security checked against information held by your card issuer, and funding for the amount of your order is authorized for payment.  That approval information is then sent to our credit card merchant holder, FastTransact and to the Automated Industry Clearing House, which handles financial transactions for all credit card issuers.  This takes only a matter of seconds.  After approval of your credit card, Authorize.Net sends a special 32 character code to our website to allow us to "capture" the funds after any final adjustments to your order, packing of your order items, and placement of your order for shipment.  When we ship your order, we get our money by clicking a "Secure Funds" button in our order management software.  This button transmits the 32 character code, along with our IP address authenticator, and your card is "officially" charged.   Again, we never know your credit card number, just the necessary code for securing payment.  Remember, we DO NOT STORE YOUR CREDIT CARD NUMBER. Also, this is why it is much safer for you to order through our website compared to ordering over the telephone and telling us your credit card number!
 
Saved Previous Payment Methods. When you place an order, our website may offer you an opportunity to save  your payment method for future orders.  You can feel free to do this in absolute security,  When you approve the storage of your payment information, we do not store your credit card number.  Instead, we store code that can only be interpreted by Authorize.Net.  Your saved credit card information cannot be stolen or compromised from our web server.  Authorize.Net manages the approval of your subsequent orders.  You can click on the Authorize.Net image below to get an up-to-the-minute status report of our relationship with Authorize.Net.

Authorize.Net Merchant - Click to Verify

Summary.  We work hard on security issues at ActiVHeat.com.  We employ a wide variety of programs and mechanisms to make sure our server content, your personal information, and credit card financial information is completely protected.  We are confident that they are state-of-the-art and fully in compliance with the latest security protocols.  As a shopper, you can also be confident.  If you have any questions about your personal information or our security system for that information, please call us at (609) 924-6110.
Privacy Policy
  We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
  This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.