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When will my order ship out from the warehouse?ActiVHeat Shipping Warehouse Orders received by 9:00 AM EST will usually be processed the next business day if all the items are in stock. At this time we do not process or ship orders on weekends and holidays. When we are busy, it can take up to 2 working days to process and pack your order for  shipment. Example: You order a package on Monday lunchtime. If in stock, it will normally be processed and then shipped out from our facility on Tuesday, or on Wednesday if we are busy. 

Click on one of the carriers below for more specific information about shipping via their organizations. Please note that the USPS, FEDEX Home Delivery and FEDEX Priority Overnight deliver on Saturdays. UPS does not deliver on Saturdays.

Shipping & handling fees are automatically calculated by the website and are based on the destination, size and weight of your item(s) and include a fixed fee for warehouse packing charges, signature confirmation, and fully insuring the full value of your item(s) against possible theft or damage while in transit. (Example of FEDEX Home Delivery shipping & handling fees). Fedex surcharges are now  $7 - $9 above the actual shipping charges).  USPS Priority Mail will always be the cheapest option. 

How long will it take for me to receive my order once it has shipped?
That depends upon the shipping service you choose. 

Savings Tip:  If you live west of the Mississippi River USPS Priority Mail is cheaper and faster (2-3 days vs. 4-5 days from ship date) compared to FEDEX Home Delivery or UPS Ground. Our warehouse is based in New Jersey. For East Coast customers - If you live in New York you may be able to receive your order by FEDEX Home Delivery in 1-2 days from ship date. 

International Customers - Additional charges may be incurred for Customs duty upon receipt. All non-US addresses will be shipped via US Mail International Priority, unless otherwise specified.

Shipping Charges and Fees.
For security reasons. all orders are sent fully insured, require signature upon receipt & include a small warehouse handling fee.  There is no option for you to waive the signature or insurance requirements.

Oops! Your Shipment Missed it’s Guaranteed Delivery Date i.e. USPS or FEDEX messed up.

USPS Priority Mail Express and FedEx  (“the carriers”) have delivery dates that are guaranteed under certain circumstances. This means they guarantee a transit time from when we provide them with your package. Sometimes, they mess up and deliver later than they promised. In those cases , upon your request, we can file a claim reimbursement for the shipping charges for those late deliveries. All claims for guaranteed packages that did not arrive on time will be reported to USPS (the US Postal Service) or FedEx and a case will be opened. If a refund of your shipping cost is issued by the carrier to ActiVHeat, the actual shipping charge refund received from the carrier will be credited back to the credit card used to make your purchase. The credit will be made at the time of receipt from the carrier. Handling fees charged by ActiVHeat will not be refunded.

USPS Priority Mail FEDEX
You may wish to consider the US Postal Service's Priority Mail if you live west of the Mississippi, as the transit time  is usually 3 days anywhere within the continental USA. more info
View  a color-coded map that shows a general representation of transit times for your FedEx Home Delivery/Ground shipment. more info
View  a color-coded map that shows a general representation of transit times for your  UPS GROUND service shipment. more info